I am a highly experienced and results-driven professional specializing in Customer Service, Appointment Setting, and Lead Generation. With a solid background in the BPO industry, I am adept at managing high-volume calls, handling customer inquiries, and providing effective technical
support.My expertise is built on years of experience and is supported by a strong command of communication and objection-handling skills. I have a proven track record of consistently meeting and exceeding targets in various campaigns, including solar and roofing, and am skilled in building rapport with clients. My goal is to leverage my skills to contribute to the growth and success of a dynamic team.
Key Skills & Expertise:Appointment Setting & Follow-ups: Proven ability to qualify leads and schedule appointments for consultations and inspections, contributing to higher close rates.Cold Calling & Lead Generation: Experienced in initiating outbound calls to introduce products and services and generate new business opportunities.Customer & Technical Support: Skilled in providing Tier 1 and Tier 2 support, managing complaints, and ensuring customer retention.CRM & Dialer Proficiency: Highly familiar with key industry tools such as Convoso, Avaya, Enzo, Ready Mode, and Agent View to maintain detailed logs and ensure efficient operations.Sales & Billing Support: Competent in handling sales pitches, product upgrades, and billing inquiries
-----------munication: Excellent written and verbal English skills with the ability to adhere to scripts and handle objections professionally.
