Amazon & eBay Operations Specialist with over three years of experience managing multi-marketplace catalogs across EU and US regions. I maintained a 98%+ Positive Feedback rating by resolving buyer issues within tight 24-hour SLAs, resolving customer disputes and case logs, and handling refund and replacement workflows across EU marketplaces. I also created communication templates that reduced A-to-Z Guarantee claims that build trust in customer needs.
With years of experience supporting sellers and customers, optimizing A+ content for higher conversion, improving visibility, and executing foundational PPC strategies using Helium 10.
My experience navigating Seller Central and eBay Seller Hub has trained me to stay calm, think critically, and deliver accurate solutions even under high pressure. Whether via chat or email, I focus on turning every concern into an opportunity for retention and compassionate service, ensuring that every buyer interaction ends positively.
