>>Professional Summary:
Experienced Compliance/Risk Management Team Leader with a strong background in betting behavior monitoring, data entry, and internal coordination. Skilled in profiling, reporting, and responding to customer queries. Also experienced in manual QA testing, including test case execution, bug reporting, and validation across desktop and mobile platforms.
>>Skills Summary:
1. Betting behavior monitoring and player profiling.
2. Manual QA testing: test execution, bug logging, and validation.
3. Data entry, report creation, and Excel-based analysis.
4. Documentation and record maintenance.
5. Coordination with operations, sales, and compliance teams.
6. Responding to customer and internal queries via chat and email.
7. Strong attention to detail and analytical thinking.
>>Tools and Software:
1.Office: Microsoft Word, Excel, PowerPoint, Google Sheets
2. Data & Automation: Power BI, Zapier, Paperform
3. Project Management: Jira, ClickUp, Lark
