I support Shopify-based e-commerce brands with customer support operations, order management, and post-purchase communication.
My experience includes handling customer inquiries through Gorgias, processing refunds and exchanges, tracking shipments, managing order-related concerns, and maintaining organized workflows using Google Sheets and Slack.
I am detail-oriented, organized, and comfortable handling customer communication in a professional and empathetic manner. I also assist with post-purchase review outreach through Loox and Trustpilot to support customer engagement and feedback collection.
I am best suited for e-commerce teams looking for reliable support during APAC / Philippine business hours.
