I have extensive experience in various customer support and service roles, particularly in call management, customer relations, credit card payment processing, order fulfillment, and refund processing. My proficiency in CRM software, Microsoft Excel and Word, and documentation enables me to efficiently manage customer information and provide excellent service. Throughout my career, I have held positions such as Senior Process Associate, Customer Support Specialist, Property Manager, Appointment Setter, Case Manager, Contact Center Associate, and Customer Support Professional. I have a proven track record of providing primary customer support, resolving customer concerns, evaluating caller trends, and implementing proactive solutions to improve customer experience. My critical thinking and problem-solving skills allow me to work efficiently and effectively with large volumes of customers while maintaining a positive attitude and focus on customer satisfaction.
Verified
