As an Insurance Operations Senior Analyst, I support the delivery of high-quality services to clients in the retirement services industry. I leverage my analytical skills and email management expertise to handle complex queries, process transactions, and ensure compliance with policies and regulations.
I have over five years of experience in the BPO sector, working with leading financial services companies such as Capital One, HSBC, Wells Fargo, and Principal Global Services. I have developed my skills in customer service, retirement plan administration, and group retirement institutional services. I have also earned two certifications from Thrive Global on Thriving Together and Thriving Mind, reflecting my commitment to wellness and productivity. I am an undergraduate of Bachelor of Science in Psychology where I learned the fundamentals of human behavior and cognition.
Looking forward to work with more amazing people around here.
