I am an experienced Operations and Business Support Professional with over 10 years of experience in customer service, operations management, process creation, project management, CRM systems, and team support across real estate, moving, marketing, and service-based industries.
I specialize in helping businesses improve backend operations, organize systems, streamline workflows, and support day-to-day business management. My experience includes process documentation, SOP creation, onboarding systems, CRM management, client communications, automation setup, campaign support, and team coordination.
Over the years, I have worked with companies in the US and Canada handling operations, sales support, project coordination, client success, and business process management. I am highly experienced in remote work environments and comfortable working independently while managing multiple responsibilities.
Some of my strengths include:
• Process Creation & SOP Documentation
• CRM Management (Go High Level, SmartMoving)
• GHL & Mailchimp Automation Support
• Project & Operations Management
• Team Coordination & Leadership
• Client Communication & Account Management
• Discovery Calls & Zoom Presentations
• Calendar & Inbox Management
• Lead Generation & System Cleanup
• Business Operations Support
• Training & Onboarding Systems
• Reporting & KPI Management
I am detail-oriented, organized, proactive, and focused on creating efficient systems that help businesses scale and operate smoothly. I work well in fast-paced environments and enjoy building processes that improve workflow, communication, and productivity.
Tools & Platforms:
Go High Level, Mailchimp, Trello, Notion, Airtable, -----------, SmartMoving, Follow Up Boss, Slack, Zoom, Calendly, Google Workspace, Microsoft Office, Trainual, Loom, Miro, CapCut, Canva, LinkedIn Sales Navigator, RingCentral, and more.
Verified
