Work Experience:
Cardinal Health International Philippines
>Customer Operations Supervisor : Apr 2022 - Aug 2023
>Lead Rep. Custo Serv Operations : Feb 2019 - Mar 2022
-Small and Large Freight Billing, Data Clean-up, Cost Audit, Customer
Service, Rates Analysis, Invoicing, Process Improvement and Reporting
Optum Global Solutions / United Health Group
>Coach - Provider Services Medicare Advantage (Plan C) : Oct 2017 -Dec 2018
-Mentoring new hire classes in their product training
>Customer Service Specialist : Mar 2015 - Sep 2017
-Assisting provider calls (Benefits, Eligibility, Claims and Prior Authorization)
Teleperformance
>Customer Service Specialist, Member Services Medicare Part D - Prescription Drug Plan : Feb 2014 - Oct 2014
-Assisting member's inquiry regarding their drug plan
