With over eight years of experience in telecommunications engineering, I am passionate about providing high-quality network solutions and services for customers. My core competencies include quality management, quality assurance, and service assurance, as well as network performance monitoring, testing, and troubleshooting. I currently work as a network engineer at Verizon Business, one of the leading global providers of technology ----------- my role, I am responsible for end-to-end trouble isolation and repair for managed customer network services. I perform proactive network monitoring and drive reactive customer i----------- reports towards resolution. I also utilize network performance tools, testing, and record keeping means to identify and correct various impairments prescribed by the customer's statement of work. I ensure that the service assurance is governed by the customer contractual specifications, such as service level agreements, service level objectives, and operational level agreements. I have successfully delivered network solutions for multiple events, coordinating with internal and external stakeholders, leading technical surveys and on-site deployments, and performing network performance post-analysis. I have also demonstrated skills in quality management, quality assurance, and service assurance, as well as communication, collaboration, and problem-solving.
