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Mailing Address: Phase 5, Block 5, Lot 10 Doña Soledad Subdivision Labangal, General Santos City<8efe80624d780eba0c6493ec45140364>Email Address: ----------- Cellphone
Number: (+63) (-----------)
SUMMARY OF EXPERIENCES: •Operating Assistant Manager at Kings County House Calls, General Santos City, Philippines
-Responsible for coordinating and overseeing operational tasks in a virtual environment. -Duties include managing virtual teams, optimizing workflow efficiency, and ensuring seamless day-to-day operations. -Collaborates with remote staff and utilizes virtual tools to achieve organizational goals. -Monitors and analyzes virtual processes, making recommendations for improvement. -Excellent communication and leadership skills are essential for effective virtual team management.
•Customer Service Associate (Teller) at Banco De Oro, SM General Santos City, Philippines
Interacted with customers who visit the bank for various financial transactions, such as deposits, withdrawals, and account inquiries. Provided assistance with banking-related tasks.-Handled financial transactions involving cash, checks, and other forms of payment. Work with accuracy in counting money and ensuring the security of bank funds.-Informed customers about the bank's financial products, such as savings accounts, loans, or credit cards, and referred customers to specialized bank representatives for more information.-Maintained detailed records of all financial transactions, ensuring accuracy and compliance with banking regulations.-Followed strict security protocols to safeguard bank assets and adhere to regulatory requirements, especially regarding currency handling.
•Sales and Marketing Executive Assistant at East Asia Royal Hotel, General Santos City, Philippines
-Interacted with potential guests through phone or email inquiries, providing information about the hotel's offerings, promotions, and special packages.-Assisted guests in booking reservations and gathering customer information for marketing purposes.-Assisted in managing reservations but primarily focused on responding to inquiries, providing quotes, and assisting with the booking process.-Created marketing materials, campaigns, and strategies to attract guests, including online marketing, social media, and email marketing and collaborated with the front desk to ensure guests are aware of promotional offers.-Assisted guest’s inquiries before their arrival.-Collected and analyzed guest data to identify trends, preferences, anddemographics, which can inform marketing strategies and target specific customer segments.
•Part-time-job as Cashier in Café AmoreeMabuhay Road, General Santos City, Philippines
-Interacted with customers primarily at the point of sale and processed payments, provide receipts, and handle customer inquiries related to their purchases.-Handled payments from customers, including cash, credit/debit cards, or checks.-Provided excellent customer service by being polite, attentive, and helpful to customers during the checkout process.-Maintained records of transactions, including sales receipts and cash register reconciliation at the end of the shift.-Followed security procedures to prevent theft or fraud at the point of sale and ensure that all transactions comply with company policies.
On-the-Job training, Front Office-Concierge Department at Marriott Hotel, Manila, Philippines
-Provided personalized services and recommendations to guests.-Assisted guests with various requests, such as booking restaurants,arranging transportation, or providing information about local attractions.-Make reservations for shows, arranging sightseeing tours, and helpingguests with special requests or needs.-Provided local knowledge and recommendations to guest for enjoyableexperience.-Coordinated with various departments within the hotel, such ashousekeeping, room service, and transportation services, to fulfill guest requests.
ACADEMIC WUALIFICATIONS:
•BACHELOR OF SCIENCE IN TOURISM MANAGEMENT• National Certificate II Tour Guiding
SERVICES SKILLS AND QUALIFICATIONS:
-Proficient in Microsoft Word, PowerPoint and Excel-Good communication both written and oral-Highly creative and goal oriented• Learns quickly and can adapt to any environment easily-Ability to work independent or as part of a team
