Customer-centric leader with a proven track record in customer service, tech support, and recruitment. Led omnichannel campaigns at Macy's, delivered expert support for Samsung, and optimized service delivery at Soothe. Skilled in sourcing top talent, including elite massage therapists for Marriott and Trump Towers. Expertise in Google Workspace, Asana, Avaya, and Stripe. Bachelor of Science in Criminology. Passionate about empowering teams, enhancing customer satisfaction, and driving business growth.
