Being a Tier 2 IT Service Desk Associate. My exact title is "ITSD - Remote Access Service" which handles Cisco Anyconnect VPN, MIRACAST, Citrix, OneSpan, SASE, Network.
Aside from the topics mentioned above, I also have experience in Active Directory, M365, Password Resets, Powershell, etc.(Basically things that I did when I was Tier 1)
