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Customer Experience | Quality Assurance | Business Analytics & Reporting Specialist - A results-driven professional with 13 years in the BPO industry and 4 years as an independent contractor, specializing in Customer Experience, Quality Assurance, and Business Analytics. Certified Six Sigma Yellow Belt with a proven track record of leading cost reduction and revenue-generating initiatives through process improvement.Skilled in leveraging tools like Microsoft Excel, Power Query, Power BI, and Tableau to deliver actionable insights and drive decision-making. Transitioned to independent contracting during the pandemic, focusing on General Administrative tasks and advanced reporting solutions.Passionate about continuous improvement and committed to contributing to organizational growth and success.
