I am a motivated and adaptable professional with experience in customer support, technical operations, data analysis, and SEO content writing. I’ve worked with diverse teams, assisted thousands of users, and helped improve workflows, product accuracy, and overall customer satisfaction. My background spans AI operations, SEO optimization, billing and account management, fraud analysis, and content evaluation, giving me a strong understanding of both the technical and human sides of digital systems.
My career began in customer service, where I developed clear communication, empathy, and strong problem-solving skills. Over time, I transitioned into technical roles, supporting users with account issues, subscription guidance, refunds, invoice management, and data-related concerns. I analyzed billing histories to detect fraud, prevent unusual activity, and protect users from potential data loss or misuse—strengthening platform security and trust.
In the AI field, I supported the ChatGPT campaign through data annotation, response evaluation, and content quality assurance. I helped improve model accuracy, safety, and user experience by assessing prompts, identifying behavior gaps, and ensuring compliance with privacy and policy standards.
Alongside my operations background, I built a strong foundation in Search Engine Optimization (SEO) and SEO-driven content writing. I specialize in on-page SEO, keyword placement, user intent analysis, readability improvement, and writing optimized articles that support natural organic ranking. I trained with Udemy and Kurso PH to deepen my SEO knowledge and apply effective strategies that help websites grow without paid ads.
Today, I offer a blend of technical expertise, communication skills, strategic thinking, and SEO capabilities. Whether supporting customers, improving processes, analyzing data, or creating optimized content, my goal is simple: to help people, elevate systems, and deliver meaningful results with clarity and integrity.
SEO Tools I Use:
- Google Search Console
- Google Analytics
- Google Trends
- Keyword Planner
- Ubersuggest
- AnswerThePublic
- Yoast/RankMath
Software & Platforms From Experience:
* Amadeus
* Farelogix
* Notion
* Salesforce
* Sprinklr
* CRM Sales Systems
* Softphone Tools
* Canva
* Microsoft Office
Communication Tools:
> Slack
> -----------
> Google Workspaces
> Zoom
> Skype
