- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business
- Experience working on a cloud platform such as Azure or AWS
- Experience with VOIP systems and internet phone management
- Great Communications skills, founded in being a good listener
- An understanding of support tools, techniques and how technology is used to provide services
- Strong understanding of operating systems, business applications, printing systems and network systems
- Experience and knowledge of working with the Microsoft 365 Platform
- Must be able to type quickly and accurately while talking on the phone
- A deep desire to deliver an amazing Client Experience
- Knowledge of IT Applications, Software & Hardware
- The ability to speak both Geek and human
- Great Communications skills, founded in being a good listener
- IT literate – Advanced user level
- A deep desire to deliver an amazing Client Experience
- Excellent Verbal English skills
- The ability to keep up with & adapt to the fast-paced IT world
- Experience using a Ticketing system / RMM Tool and PSA software
- Experience providing support via remote tools
- Experience handling Technical Service Tickets
