As a seasoned professional with 7 years of experience in Customer Service and BPO operations, I am recognized for my results-driven approach and expertise in various facets of management. My skills encompass strategic goal setting, staff training, performance monitoring, and the implementation of policies and procedures. Leadership, effective communication, and decision-making are integral aspects of my management style.
Proficient in Microsoft Office applications and technically adept, I excel in operations monitoring, risk management, and have a keen eye for detail. With a strong foundation in organizational development and team building, I have honed my interpersonal skills, fostering productive relationships with both internal and external stakeholders.
My work history highlights my journey from a Customer Service Representative to an Operations Manager, showcasing my ability to adapt, learn, and contribute significantly at each ----------- my current role as an Operations Manager at Get2Work PH Inc, formerly Basilio Inc., I oversee the daily operations of the Bravocare account, demonstrating leadership in setting and monitoring performance standards, problem-solving, and implementing efficient processes.
During my tenure as a Customer Service Manager at Synchrony, I successfully managed daily operations, ensuring team adherence to protocols, and driving improvements in customer satisfaction metrics. As a Fraud Support Specialist, I played a pivotal role in maintaining employee schedule adherence and initiating projects to enhance key performance indicators.
My achievements include creating critical KPIs, reorganizing teams, and implementing highly effective strategies that have significantly impacted efficiency and improved overall operations. Recognized as a Site Leader Awardee and achieving top performance accolades underscore my commitment to excellence.
As an aspiring professional, I am dedicated to continuous improvement and growth. I am known for my ability to navigate complex challenges, make sound decisions, and contribute to the success of the teams I lead. My goal is to be recognized as a dynamic and resourceful leader who not only achieves operational excellence but also prioritizes the well-being and development of tea-----------mbers. I aim to be known for fostering a positive and productive work environment, where innovation and collaboration thrive, ultimately contributing to the overall success of the organizations I serve.
