I am a licensed Criminologist and a results-driven professional with over 3 years of experience in customer service, specializing in chat and email support in fast-paced, multi-channel environments.
I have handled a wide range of customer concerns including order tracking, delivery issues, account inquiries, and general support. I am highly skilled in resolving issues efficiently while maintaining a positive customer experience.
In addition to customer service, I also have experience as an ESL teacher, where I developed strong communication, patience, and instructional skills. I have also taken on leadership roles, managing teams and ensuring smooth workflow operations.
