Customer-Centric Support Specialist with over 5 years of experience in high-volume email and chat environments, supporting global clients in fast-paced BPO settings. Proficient in resolving complex customer issues, handling escalations, and ensuring SLA compliance using tools like Zendesk, Salesforce, and Freshdesk. Known for exceeding performance metrics such as first-contact resolution, CSAT, and response time.
After a brief career pause during the 2020 pandemic to focus on personal development and online upskilling, I returned to the BPO industry with enhanced adaptability, improved communication strategies, and a deepened commitment to client satisfaction. Eager to contribute to a customer-focused team, drive continuous improvement, and consistently deliver exceptional service experiences.
