I am providing an outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. I provide callers with exemplary service that builds relationships, resolves issues, and increases overall trust and satisfaction in client’s products and services.
My first job was with Concentrix it's one of the BPO company here in the Philippines that base in United States as a channel backroom support I handled telecommunication account at that time, dealing and processing with cases for the subscriber's Internet service I am also performing administrative tasks and more.
My most recent employer was with Exl Service I worked there as a Disability Nurse Clinician. My responsibilities and tasks there is to Handle high volume of calls probably, 70-90 calls per day. I'm assisting patients regarding on their Bills and Payment for their monthly premium, Refund, and Explain their Dental and Vision Coverage, setting an Appointment, discussing their Benefit Coverage, co pay, authorization, co-insurance, coordination of benefits, deductible, maximum out of pocket and Claims Inquiry. Aside from that I was also dealing with their primary care provider, employers and authorized person to protect patient's PHI. which means I am more than trained enough in a healthcare account and knowledgeable about HIPPA.
