Versatile professional with a career journey spanning customer service, technical support, managed IT services, and software project delivery. Began in the call center industry, developing strong communication, problem-solving, and client relationship skills while providing both customer service and technical support. Advanced into the Managed Service Provider space, gaining hands-on experience in IT service management, system troubleshooting, and client operations.
Transitioned into the banking and financial services sector, building deep domain expertise in branch operations, compliance, and transaction workflows. Leveraged this operational knowledge to move into software quality assurance and business analysis, ensuring high-quality system enhancements and delivering solutions aligned with business objectives.
Certified ISTQB-CTFL (International Software Testing Qualifications Board – Certified Tester, Foundation Level), with proven skills in requirements gathering, process analysis, functional and regression testing, and defect management. Proficient in tools such as Jira for project tracking and collaboration. Known for bridging the gap between technical teams and business stakeholders, ensuring clarity, accuracy, and successful delivery across the project lifecycle. Currently expanding technical capabilities through automation testing training to complement strong manual QA and BA expertise.
