Being in a Customer Service role for 2 years, I have honed my communication skills and made it possible to break the mold of a typical newbie employee in BPO industry.
I'm now currently working as a Fraud Investigator/Collections Agent for 5 years for a financial account in the U.S handling order management, fraud detection, asset protection, collections.
Throughout my tenure as a call center agent, I have refined my communication abilities and acquired a comprehensive skill set, enabling me to consistently exceed expectations.
