Dedicated and empathetic Healthcare Support Professional with extensive experience in patient support, healthcare customer service, case management, and administrative coordination. Skilled in handling voice, email, and chat support while maintaining professionalism, accuracy, and HIPAA compliance.
Currently working as a Patient Support Specialist for GLP-1 Therapy, providing patient education, appointment coordination, medication support, and escalation management. Experienced in CRM management, dispute resolution, billing concerns, scheduling, and back-office support within fast-paced healthcare and BPO environments.
Strong communication, multitasking, and problem-solving skills with a passion for delivering exceptional patient care and customer experience.
