Results-driven professional with 4+ years of experience in customer service, sales, leadership, and remote operations across telecommunications, publishing, cybersecurity, healthcare, and e-commerce. Rapidly advanced from Customer Service Representative to Subject Matter Expert and Team Manager, consistently leading top-performing teams and driving revenue growth.
Skilled in customer experience, sales training, and business development, with proven success managing both on-site and remote teams. Experienced in CRM systems, Microsoft 365, Google Workspace, and digital collaboration tools, with a strong track record of coaching, training, and developing high-performing teams that exceed KPIs and deliver measurable results.
