Results-driven professional with a strong background in BPO operations,quality assurance, and customer support. Graduated Magna Cum Laude with aconsistent record of excellence and high performance. Experienced in qualitymonitoring, account management, customer interaction, KPI tracking, problemresolution, and process improvement. Recognized for strong communicationskills, attention to detail, and commitment to delivering exceptional customerexperience while meeting service standards and business objectives.
