I am currently a BPO call center supervisor handling a healthcare account. I have been in this industry since 2016 and in this position since 2018. I responsible in coaching and developing people to become a best customer advocate, securing first call resolution in every call that we receive to ensure a positive survey returns. I have basic to intermediate MS office skill. I am responsible in real time staff management, managing service level, adherence occupancy using Aceyus and Nice.
