Customer Service Representative (CSR)
Teleperformance, Makati City | April 2016 - August 2016
Managed inbound and outbound calls in a high-volume call center, providing exceptional customer service.
Facilitated hotel reservations, ensuring a seamless booking process and addressing customer inquiries.
Conducted basic troubleshooting to resolve customer issues promptly and effectively.
Social Media Content Moderator
Cognizant Technology Solutions, Mckinley West, Taguig City | March 2017- June 2021
Monitored, conducted, and investigated user-generated content (UGC) to maintain a safe online environment.
Worked as an e-commerce moderator, ensuring products complied with platform guidelines for safe selling.
Assisted in onboarding sellers and addressed account managers' concerns related to content moderation.
E-commerce Moderator
Bytedance, Mandaluyong City | April 2022 - Oct 2022
Monitored products to ensure they met safety standards for sale on the platform.
Played a key role in onboarding new sellers and addressed account managers' queries regarding moderation.
Ensured compliance with platform guidelines and contributed to creating a secure and trustworthy marketplace.
Social Media Manager (Part-Time)
Client: La Pierre & Co., Metro Manila | March 2023 - Sept 2023
Managed and curated content across various social media platforms to enhance brand visibility.
Created engaging content, including product photography, short videos, and compelling copywriting.
Proofread content to maintain high-quality standards and consistency.
Responded promptly to customer queries and provided excellent customer service on social media.
Collaborated with influencers for promotional activities, including sending PR packages.
Coordinated with logistics partners to ensure timely delivery and tracked order fulfillment.
Key Achievements:
Successfully resolved a high volume of customer issues, achieving a customer satisfaction rating of [specific rating].
Implemented content moderation strategies that led to a [specific percentage] reduction in inappropriate content.
Played a pivotal role in onboarding [number] new sellers, contributing to the growth of the e-commerce ----------- creased social media engagement by [specific percentage] through creative and targeted content strategies.
