JOB HISTORY
• PRAXIS COMPANY LLC
Position: Project Manager
MAY 2023- APRIL 2025
- Developed SOPs to streamline company operations- Researched & onboarded New Contractors/Vendors- Coordinated & scheduled property inspections and endorsed reports to the owner.- Created FB creatives and handled other photo design tasks- Managed utilities by coordinating with companies to activate/deactivate accounts.- Reviewed, organized, & endorsed invoices & estimates from contractors to the owner- Maintained a well-organized system for contractor document- Conducted weekly meetings with the owner to review the previous week's progress and assign new tasks to tea-----------mbers.- Handled Administrative Duties to support tea-----------mbers and the CEO.
• -----------
Position: Happy Ambassador / Customer Service Rep.
JAN 2020- APR 2023
- Responded to customer inquiries via email and chat, providing support on subscriptions, orders, and product details- Processed requests for refunds and replacements, ensuring customer satisfaction- Maintained accurate records of customer interactions and follow-up actions
• TRUTHFUL TRADING INC.
Position: Project Manager / Executive Virtual Assistant
OCT 2014 - JAN 2020
- Managed 2 Amazon stores, overseeing inventory, listing, and account health. - Added new product listings on the brand's website, including uploading images and writing descriptions. - Uploaded new articles to the brand’s website. - Handled customer inquiries and complaints via email, chat, and phone.- Assisted Chinese suppliers with shipping orders from China to Amazon warehouses.- Monitored product quality and sent regular reports to suppliers about damaged items and requested refunds.- Collaborated with the design team on creative direction for Amazon product images and packaging.- Delegated tasks to tea-----------mbers to enhance project workflow.- Monitored tea-----------mbers' monthly performance.- Created Standard Operating Procedure (SOP) documents for the company.- Managed various administrative tasks
• COMPANY: BID SHOPPING (Sit-Up Ltd.)
Position: Customer Service Representative
JUL 2012 - SEPT 2014
- Verify customers' orders
- Assist customers with refunds and replacements
- Assist customers in placing a new order
- Up-selling
- Handle Irate customers
WORKING TOOLS
• i5 processor, Samsung Laptop, 16GB RAM
• i3 processor Desktop (back-up) 8GB RAM
• Converge Fibr Internet Connection - 200mbps
• 50 Mbps Dito internet (back-up
• Noise-canceling Headset
