Computer science graduate with actual work experience in QA testing, technical writing, and client-facing support before ever finishing school. On the English side, I scored 880 on the TOEIC, a globally recognized workplace English proficiency exam, which places me in the Gold tier and means I can communicate clearly and accurately in professional settings without it being a concern.
I spent over a year as a Tier II Technical Support Specialist at SupportNinjaINC, earning a Standout Performer award while keeping a 100 QA score on Brightspace support across phone, email, and chat. Before that, I handled customer accounts at Sutherland Global Services for AT&T. I know what client-facing accountability looks like.
On the tech side, I was selected as one of two candidates out of more than 500 applicants for a Developer Advocate internship at Appwrite, where I built a Flutter event management app and documented the whole build process through a five-part YouTube series. At Connext Global Solutions, I wrote structured test cases and bug reports for an enterprise HR system and authored three user navigation manuals that are still in active use.
My thesis was a crime prediction system built for the Angeles City Police Office. It uses years of historical crime records to tell patrol commanders which specific areas are highest risk on any given day and shift, so officers go where the data says to go instead of guessing. The paper was blind peer-reviewed and presented at an international research conference.
Best fit for QA testing, technical writing, documentation, and technical support roles.
