Hello,
I'm ----------- ----------- De -----------, a Bachelor of Secondary in English in Education. 4 years of experience in customer service in the BPO industry
I've been handling a financial account for 3 years in Texas, USA. I am helping a customer open their bank account, and I am validating confidential documents for the customer. I am the one who is approving their bank account, helping with their transaction, and helping them with technical support about passwords and removing restrictions.
After a year, I transitioned to the logistic business center chat support, which is based in Canada and the USA. My organizational skills and proactive approach helped me consistently provide urgent assistance where there was an exception or a problem with the customer package and improve myself by reading articles and building a knowledge base to provide great customer satisfaction. I have the skills to provide customer satisfaction with my knowledge by composing a professional email response.
Achieving target goals, I contributed to thousands of monthly and annual plans of subscriptions which boosted our company’s revenue.
Now, I'm a data entry freelancer seeking a better opportunity to grow in my career, particularly in customer service within the logistics and supply chain industry, aligning with my college program.
With my background and experience, I am confident in my ability to excel with minimal supervision. I am highly motivated, detail-oriented, and committed to delivering excellence in all endeavors.
I look forward to discussing my qualifications further. Thank you for considering me.
Best regards,
----------- ----------- De -----------
