I am a Strategic Short-Term Rental Operations & Guest Experience Specialist with over 5 years of hands-on remote management experience across the U.S. and international markets. My expertise lies in end-to-end STR operations, from guest communications and listing optimization to vendor coordination, financial management, and claims handling.I have successfully managed multiple STR portfolios, ensuring smooth day-to-day operations, delivering 5-star guest experiences, and driving profitability for property owners. With a strong background in hotel operations, business development, and luxury property management, I bring both hospitality excellence and operational efficiency to every role.
What I Do Best:Guest communications management (Airbnb, VRBO, Direct Booking, etc.) with rapid response and professional toneReservation management: confirmations, check-ins, check-outs, scheduling turnoversCleaning & maintenance oversight: vendor coordination, property readiness checks, inventory managementListing optimization: compelling copywriting, high-converting images, dynamic pricing supportClaims & reporting: filing and tracking damage claims, financial reporting, and expense monitoringCompliance & safety management: ensuring STR regulations, permits, and tax policies are metPerformance tracking: occupancy rates, nightly rates, guest satisfaction scores
Tools & Platforms I Use:OwnerRez, Hostaway, Guesty, Hospitable, AppFolio, Propertyware, RentManager, Stripe, QuickBooks, Xero, Dext, Notion, Asana, HubSpot, Airtable, RemoteLock, Schlage, Ring, Minute, NoiseAware, and more.I pride myself on being highly adaptable, detail-oriented, and results-driven, able to work independently while ensuring smooth coordination across teams and vendors. My goal is always to elevate guest satisfaction, maximize occupancy, and protect the value of every property I manage.
