Property Manager – Short-Term Rental (-----------)
Experienced and detail-oriented Property Manager with a proven track record of successfully overseeing short-term rental operations. From onboarding new properties to maintaining high guest satisfaction, I ensure smooth daily management and superior service.
Skilled in using Hostfully/Hostfully/Guesty for comprehensive property management, report generation, and guest communications.
Expertise in leveraging Turno for cleaning coordination, Taskrabbit for sourcing skilled handymen, and Breezeway to streamline property maintenance tasks.
Proficient in using Wheelhouse for dynamic pricing strategies to maximize profitability and Remotelock/Schlage for keyless entry management, ensuring guest convenience and property security.
Adept at purchasing supplies from Amazon and Sam’s Club to keep properties well-stocked and fully operational.
Successfully managed 25+ properties, ensuring timely responses to guest inquiries, reservations, and day-to-day operations while maintaining exceptional guest service standards.
Account: AIRBNB |-----------
Customer Service Representative (-----------)
Delivered exceptional customer service by addressing inquiries, resolving concerns, and offering tailored solutions to meet guest and host needs.
Gained hands-on experience in handling various LOBs such as R1, R2, and Dedicated Superhost Support from 2021 to 2023, ensuring an efficient and effective support experience.
Team Leader (-----------)
Led a dynamic team within the LOB for Dedicated Superhost Support (DSS), developing plans, delegating tasks, and fostering a collaborative environment.
Excelled in conflict resolution, providing team guidance and support through problem-solving, feedback integration, and recognition of performance.
Responsible for creating detailed reports and ensuring seamless communication across all tea-----------mbers to meet company goals.
