- understanding of the products or services to provide accurate information and assistance to customers.
- Quick thinking and effective problem-solving skills to address customer issues and provide solutions.
- Ability to understand and share the feelings of customers. Empathy is crucial for building rapport and resolving issues effectively.
- Flexibility in handling various customer inquiries and adapting to different communication channels (phone, chat, email).
- Maintaining a positive and professional demeanor, even in challenging situations, to enhance the customer experience.
