Effectively manage candidates through initiating the onboarding process through the submission of pre-employment requirements after Talent Acquisition has extended offers of employment to said candidates.
Become an effective Pre-employment Coordinator by completely understanding the protocols, procedures, tools, systems, jargon, and nuances surrounding the pre-employment processes of the hiring groups supported by HR Shared Services. This includes, but are not limited to, the SYKES Work At Home program and SYKES Brick and Mortar locations.
Conduct thorough reviews of viable requirements submitted through appropriate profile sweeps and trigger the commencement of additional pre-employment requirements as necessitated by the service agreements made with the program the candidate will be working with, or as mandated by law, in the state/province, or country of residence of the ----------- dividually review, submit recommendations, liaise with candidates and partners, and seek proper adjudication guidance on all background check and drug test reports processed to ensure compliance with company policy and client standards.
Receive, review, and process submitted forms and documents pertaining to the Form I-9 as mandated in the United States. Ensure proper eVerification of candidate Form I-9.
Receive, review, and process supporting eligibility documents submitted as required for Canadian candidates issued with temporary Social Identification Numbers.
Receive, review, process, and ensure compliance standards are met on other pre-employment submissions such as supporting documents for background checking and drug testing, signed onboarding documents, and home office requirements for the Work at Home program.
Work with candidates to assist in the completion of the requirements. This includes calling candidates, sending online correspondences, or chatting with them through official and appropriate support channels.
Effectively move candidates along the application process by updating their profiles and tasks appropriate per officially outlined procedures and standards.
Ensure effective tracking of assigned jobs and candidates throughout the onboarding ----------- plete required reports and audits as assigned
Complete required ad hoc tasks and processes as assigned
Complete required projects or responsibilities as assigned
Complete required administrative tasks as assigned
Ensure the delivery of daily, weekly, monthly, quarterly, and yearly performance objectives. Ensure the delivery of required class fill targets and quotas as advised.
Ensure that all information submitted, reviewed, processed, and documented are treated securely and with the utmost confidentiality
Assist in the discussions and delivery of process improvement projects or initiatives as outlined by the leadership team.
Provide support to their respective HR Officer in ensuring goals or targets are met
Assist in any assigned business support task as needed and assigned by designated HR Officer in efforts to manage and evaluate the team.
Attend business or project meetings, seminars, or trainings as ----------- rve as back up leadership support if, and when, needed.
Assist HR Assistants in resolving common escalated concerns and coordinate with respective leaders for higher tier escalations
Act as a mentor for new members of the HRSS team after new hire training.
