Experienced Sales Account Manager | Customer & Fulfillment Support | Finance & Admin | People Manager
Experienced Sales Account Manager and People Manager with 7 years in the Tech and E-commerce industry. Led Customer and Fulfillment teams remotely for an Australian company. Skilled in Account Management, Sales & Negotiation, People Management, Sales Operations, Coaching, Performance Management, and Customer Support. Holds a degree in Business Administration, major in Marketing Management, from Polytechnic University of the Philippines, Quezon City.
Core Skills & Expertise
- Excellent verbal & written English communication
- Sales, negotiation & account management
- Customer support & fulfillment operations
- People & performance management
- Coaching & team leadership
- Project management & process optimization
- Data analysis & reporting
- Quote creation & estimating
- Finance & admin support (invoicing, payment reconciliation, refunds)
- CRM & tools: Pipedrive, Notion, Aircall, Missive, Shopify, Xero, Costminer, Slack
Work Experiences
Customer Support & Fulfillment Team Lead | Thermosoft Australia (April 2024 – January 2026)
* Handles customer support & fulfillment operations, including warranty claims & sales assistance
* Lead the fulfillment team, ensuring smooth workflow, coaching, and performance management
* Oversee accounts & finance tasks, including payment processing, invoicing & reconciliations
* Collaborate with suppliers, warehouse teams, and logistics partners for process efficiency
Inside Sales Supervisor | ----------- by SEEK Australia (Oct 2020 – Sept 2023)
* Led a team of Account Managers, ensuring productivity & compliance with sales processes
* Conducted performance analysis and strategized for revenue growth & customer retention
* Delivered insights and actionable plans to drive sales performance
Senior Account Manager - OIC | ----------- Philippines Inc (Oct 2020 – Sept 2022)
* Managed key accounts & sales operations while providing mentorship to junior sales teams
* Ensured alignment with business goals through data-driven decision-making
Developed & executed customer engagement strategies to boost client satisfaction
Senior Account Manager | ----------- Philippines Inc (Oct 2019 – Sept 2020)
* Assisted the People Manager in data reporting, analysis, and sales strategy formulation
* Supported the team in addressing queries & improving sales performance
Account Manager | ----------- Philippines Inc (Sept 2016 – Sept 2019)
* Connected with clients to offer JobStreet recruitment solutions
* Identified hiring needs & provided tailored recruitment services
Trainings & Certifications:
- Coaching Skills for Leaders (ICF-CCE) – Benchmark Consulting
- Leadership Communication – Guthrie Jensen Global Training Consultants
- SEEK ASIA’s Management Essentials Program
- Basic MS Excel – Insights Manila
With my diverse skill set, adaptability, and problem-solving mindset, I am eager to contribute to companies looking for a dedicated and results-oriented professional in sales, customer support, fulfillment, or operations.
San Mateo, Rizal, Philippines
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LinkedIn: -----------/in/toraynochelzea
