Operations Manager | Technical Support |AI and Machine Learning| Project Coordinator | Software QA | Stakeholder Management

Operations, Technical Support, Project Coordination, and Software QA professional with 10+ years of experience supporting global teams, improving business processes, coordinating projects, and delivering high-quality operational support.

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I'm an operations and technology professional with over 10 years of experience helping businesses improve processes, support customers, coordinate projects, and keep day-to-day operations running smoothly.

Throughout my career, I've worked with startups and global organizations across North America, APAC, EMEA, and LATAM, collaborating with executives, project managers, developers, business analysts, QA teams, and customer support teams. My experience spans administrative support, operations management, technical support, quality assurance, documentation, stakeholder management, process improvement, and project coordination.

I enjoy bringing structure to fast-moving environments. Whether it's managing Jira tickets, documenting SOPs, coordinating cross-functional teams, supporting users, testing software, creating reports, or ensuring projects stay on track, I'm someone who takes ownership and follows through.

Core Expertise

• Administrative & Executive Support
• Operations Management & Project Coordination
• Technical Support & Customer Support
• Software QA Testing (Manual, UAT & SIT)
• Jira & Confluence Administration
• Process Documentation & SOP Development
• Business Process Improvement
• Stakeholder & Client Communication
• Reporting & Data Analysis
• Team Leadership, Training & Onboarding

Tools & Platforms

Project & Collaboration: Jira, Confluence, Azure DevOps, ClickUp, Trello, -----------

CRM & Business Systems: Salesforce, Zendesk, DocuSign

Productivity: Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams), Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar)

Data & Reporting: SQL Server Management Studio (SSMS), Azure Data Studio, Microsoft Excel

Communication: Slack, Microsoft Teams, Zoom, Google Meet, -----------

Other: Cisco AnyConnect VPN, Citrix Workspace, Twingate, Canva, WordPress, Buffer, Meta Business Suite, Thinkific, AWeber

I'm known for being dependable, proactive, detail-oriented, and easy to work with. I enjoy solving problems, improving workflows, and helping teams operate more efficiently while delivering high-quality results.

If you're looking for someone who can quickly learn your business, communicate effectively, and become a reliable member of your team, I'd love the opportunity to contribute to your team.