Technical Support, QA, and Operations professional with 10+ years of experience supporting enterprise applications, business processes, and global teams across APAC, North America, EMEA, and LATAM.
My background includes quality assurance, platform support, business analysis, stakeholder management, process improvement, documentation, training, and team leadership. I have worked closely with developers, business analysts, project managers, and operational teams to deliver high-quality solutions, improve workflows, and support day-to-day business operations.
Experienced in test planning, UAT/SIT, troubleshooting, requirements gathering, data validation, reporting, onboarding, and performance management. Proficient with Jira, Confluence, Salesforce, DocuSign, Azure DevOps, Zendesk, SQL, Microsoft 365, Google Workspace, and various workflow and content management systems.
Known for being dependable, detail-oriented, and easy to work with, I enjoy solving problems, improving processes, creating clear documentation, and helping teams operate more efficiently. Whether supporting users, coordinating stakeholders, testing systems, or managing projects, I bring a strong sense of ownership and a commitment to delivering quality results.Proven leadership in managing cross-functional technical teams, including developers, analysts, QA testers, and support staff. Experienced in supervising end-to-end data lifecycle processes — from data collection and transformation to reporting and insights. Skilled in team coaching, task delegation, workload balancing, and performance evaluation across multiple concurrent projects. Strong grasp of IT infrastructure, remote environments, and system integration, including virtual desktops (Citrix), VPNs (Cisco AnyConnect), and access management tools (Twingate). Hands-on experience with data accuracy audits, report automation, and dashboard-driven decision-making. Adept at Agile, Scrum, and hybrid project management methodologies with a focus on milestone tracking and sprint execution. Effective communicator in stakeholder management, risk escalation, and cross-department collaboration across global teams. Skilled in building and optimizing infrastructure documentation, SOPs, and training materials for technical teams.
Verified
