I have 5 years experience in IT industry. Below are my work experiences :
IT APPLICATION SUPPORT, CITRON SOLUTIONS -----------ptember 10, 2018 – June 7, 2019• Responsible for supporting all approved installed software applications on the machines, troubleshoot hardware and software issues, network support and problem solving of a standardized workstation environment and peripheral devices. Monitor running servers and reports to the IT Manager.
IT HELPDESK ANALYST, CBRE GWS BUSINESS SUPPORT SERVICES PHILIPPINES INC.July 22, 2019 – July 16, 2021• Answers and documents all help desk calls related to specific software applications.• Provides end-user-support for specific software applications.• Create and terminate users related to specific software applications.• Create and update user security access.• Monitor servers and users to ensure that the systems are operational.• Reviews, analyze and investigates problem to identify root cause and provide corrective action/permanent solution or preventive action.• Directly communicates with end customers for additional information about the i-----------.• Perform other duties assigned.
CLM OPERATIONS ASSISTANT, SMART COMMUNICATIONS INC.July 16, 2021 – July 24, 2022• Responsible for configuration of campaign based on the marketing plan given by planners.• Create batch reports based on the report needed by planners.• Broadcast SMS based on the markteting plan given by planners.
BUSINESS ANALYST, TELUS INTERNATIONAL PHILIPPINESJuly 25, 2022 – April 14, 2023• Validates accuracy of CMDB data such as Customer Onboarding/Offboarding, Locations Onboarding, Assets Onboarding in ServiceNow.• Performs Add, Retire, Update CI via Change Request.• Customer Data Migration from CSDB to CMDB such as discovery of Configuration Items.• Maintain Configuration Items information are correct.
BUSINESS ANALYST I, INSIGHT DIRECT PHILIPPINESApril 17, 2023 - PRESENT• Validates accuracy of CMDB Data (Configuration Items) in ServiceNow, ScienceLogic and nCentral/Cattools• Perform total client or service offering decommission.• Add/Update counts of CI for Entitlements.• Directly communicating with team for assessment of GO-LIVE for a client.I am currently looking for work and open to any career opportunity.
