Hi! I'm a reliable Customer Support Specialist and Virtual Assistant with experience supporting international clients through chat and email while maintaining high-quality service and fast response times.
I have experience handling customer inquiries, resolving account and transaction concerns, and managing support tickets while meeting performance KPIs such as CSAT and resolution time. I am experienced in using Zendesk and following structured processes to ensure customers receive clear, accurate, and friendly support.
In addition to customer support, I also have experience as a UI/UX Designer. I create wireframes, prototypes, and user-friendly interfaces using Figma, with a strong focus on usability and clean design. This background helps me better understand customer behavior and improve the overall user experience.
What I can help you with:
• Email and Chat Customer Support
• Zendesk Ticket Management
• Handling Customer Inquiries and Complaints
• Virtual Assistant and Administrative Tasks
• Data Entry and Tracking (Google Sheets, Gmail)
• UI/UX Design (Wireframes, Prototypes, Figma)
I am detail-oriented, organized, and a fast learner who can quickly adapt to new tools and systems. My goal is to provide efficient support, clear communication, and a great experience for both clients and customers.
If you're looking for someone reliable who can support your customers and assist with digital tasks, I’d be happy to help.
