Results-driven professional with over 8 years of experience in the BPO industry, specializing in customer service, client relationship management, and business operations. For the past 6 years, I have worked remotely with direct clients as a Client Success Manager, overseeing the entire customer lifecycle from onboarding and account management through service renewal and retention. Proven ability to build strong client relationships, improve customer satisfaction, and drive long-term business growth.
In addition, I have 3 years of experience as a Real Estate Virtual Assistant, providing comprehensive administrative and executive support. Skilled in calendar management, email correspondence, CRM management, document preparation, lead management, appointment scheduling, and coordination of daily business operations. Recognized for strong communication skills, attention to detail, problem-solving abilities, and the capacity to manage multiple priorities in fast-paced remote environments.
