I am an experienced E-commerce Customer Support and Operations Specialist with hands-on expertise in managing day-to-day store operations across multiple platforms. I handle order management from fulfillment to refunds, resolve chargebacks, and ensure smooth customer communication across email, chat, and social media. My expertise includes: ? Shopify: Order fulfillment & tracking, refunds, chargebacks, cancellations, replacements, invoicing, order amendments, and customer data updates. Experienced with Shopify integrations, including subscription and loyalty tools like Smiles. ? Shipping Platforms: ShipStation & Linnworks, printing labels, tracking shipments, order placement, cancellations, and creating return labels. ? AfterShip: Shipment and return tracking. ? Payment Gateways: PayPal & Braintree , chargeback handling and dispute management. ? Helpdesk Tools: Gorgias, eDesk, Zendesk, and Onsite. email support, tagging, macros, and efficient customer responses. ? Marketplaces: ? Amazon Seller Central? customer messages, reviews, and refund processing ? Walmart Seller Central ? customer inquiries and order support ? Mirakl (Snappy, The Knot, Best Buy) ? customer message handling ? Social Media Support: Managing customer messages and comments. ? TikTok Shop Management: Chat support, reviews, order cancellations, refunds, chargebacks, fulfillment updates, and affiliate monitoring to maintain store health. I am detail-oriented, reliable, and committed to delivering excellent customer experiences while keeping operations efficient and organized.
