I am a seasoned Training and Onboarding Specialist with over 7 years of experience in the BPO and virtual assistant industries. I’ve worked with U.S.-based healthcare accounts and a large utility billing company, providing end-to-end support from training delivery and SOP creation to VA onboarding and contract clarification. I manage high-volume property billing tasks with precision, ensure timely uploads, resolve technical issues, and facilitate smooth client-VAs transitions. Known for my reliability, attention to detail, and strong communication skills, I bring structure and clarity to fast-paced remote teams.
