Executive Assistant | Operations Coordinator | Project & Dispatch Coordinator | CRM & Technical Support

Remote Executive Assistant | Operations Coordinator | Project & Dispatch Coordinator | Technical & Customer Support

I am a highly experienced Remote Executive Assistant and Operations Support professional with 6.5 years of remote BPO experience supporting US and North American businesses.

My experience covers Executive Assistance, Operations Management Support, Administration, Project Coordination, Dispatch, CRM Management, Technical Support, Customer Service, and Process Improvement.

I help business owners and management teams stay organized by managing day-to-day operations, coordinating people and projects, maintaining reports and documentation, following up on priorities, solving operational issues, and improving business processes.

How I Can Support Your Business

- Executive Assistant Support – Manage schedules, follow-ups, reports, documents, files, communications, administrative tasks, and other priorities for business owners and management.
- Operations Support – Assist with daily operations, monitor pending tasks, coordinate teams, prepare reports, manage documentation, and ensure processes are followed.
- Project Coordination – Track projects, coordinate tea-----------mbers and vendors, monitor deadlines, follow up on action items, and ensure projects move toward completion.
- Dispatch Coordination – Schedule appointments, coordinate field technicians, manage routes, monitor work orders, and follow up on completed and pending jobs.
- Administrative Support – Manage files, documents, reports, payroll coordination, equipment inventory, customer records, and other business documentation.
- CRM & Workflow Management – Build and maintain CRM systems, pipelines, forms, documents, workflows, automations, tags, and customer processes.
- System Implementation – Helped clients build and implement business systems, SOPs, workflows, CRM processes, training materials, and tutorial videos from the ground up.
- Technical & Customer Support – Handle customer inquiries, troubleshooting, onboarding, account management, SaaS support, ticketing, escalations, and technical issues.
- Process Improvement – Identify operational gaps, document processes, create SOPs, develop training materials, and implement more efficient workflows.

Systems & Projects

I have successfully helped clients build, organize, test, and implement business systems, including:

- GoHighLevel (GHL) – CRM setup, pipelines, forms, documents, workflows, automations, tagging, and customer management processes.
- SecurityTrax – CRM and job management setup, work orders, dispatch workflows, customer management, integrations, documentation, and SOP development.
- Created SOPs, workflow documentation, tutorial/training videos, knowledge bases, and implementation guides.
- Assisted with projects from planning and system setup through testing, implementation, and completion.

Career Highlights

- 6.5 years of remote experience supporting US and North American businesses.
- Experience supporting business owners and teams as an Executive Assistant, Operations Manager Assistant, Operations Coordinator, Project Coordinator, Dispatch Coordinator, Administrative Assistant, and Technical Support Specialist.
- Promoted from Driver Support Specialist to Escalation Support, handling complex cases, fraud investigations, payment disputes, and account appeals.
- Served as an SME, assisting with onboarding and mentoring new tea-----------mbers.
- Recognized as a Bell All-Star Performer for two consecutive years.
- Selected as 1 of 20 agents from more than 600 to join Bell Canada's pioneering Smart Home support team.
- Helped establish support processes, troubleshooting procedures, and an internal knowledge base for a newly launched Smart Home service.
- Experienced with CRM, ticketing, communication, field-service, and project management platforms.

I am looking for a long-term opportunity where I can become a trusted right-hand support for a business owner, executive, or operations team.

I don't just complete assigned tasks. I take ownership, keep projects moving, organize information, improve workflows, solve problems, and help build systems that allow businesses to operate more efficiently and scale.