Customer Support Specialist | Customer Experience | Chat, Email & Phone Support | CRM & Administrative Operations

Customer support is more than answering inquiries—it's about resolving issues efficiently, maintaining customer confidence, and keeping business operations moving without unnecessary friction.

My experience spans customer support, appointment coordination, dental insurance verification, accounts receivable, financial services, and live chat support across healthcare, retail, travel, financial services, and remote service businesses.

My work focuses on improving customer operations through:

• Customer inquiry resolution

• Complaint management

• Appointment coordination

• CRM documentation

• Insurance verification

• Account support

• Chat, email, and phone communication

Technical experience includes:

• HubSpot CRM

• Open Dental

• Zendesk

• Google Workspace

• Microsoft Office

• RingCentral

• Zoom Workplace

• Insurance Portals

Experienced working across multiple communication channels while maintaining accurate documentation, organized records, and consistent customer experiences.

Open to connecting with professionals seeking customer support specialists who strengthen customer relationships through organized communication and operational support.