Results-driven professional with over 10 years of experience in the BPO industry, including more than five years as a Team Leader specializing in commissions auditing and payroll management. Proven track record in ensuring payroll accuracy, auditing commission structures, resolving discrepancies, and leading high-performing teams to meet operational goals and service-level targets.
Prior to my leadership role, I gained more than five years of solid experience in customer service and back-office operations within the BPO sector, developing strong analytical, problem-solving, and process improvement skills. I have completed formal training in Supervisory Management and Bookkeeping, equipping me with strong financial oversight, reporting, and team development capabilities.
Highly organized, detail-oriented, and committed to operational excellence and continuous improvement.
*CERTIFICATES*
- Supervisory Skills Training/Workshop
- Virtual Bookkeeping with Xero and Quickbooks Online
- Quickbooks Online Certification Level 1
- L1 Xero Certified Associate
- L2 Xero Professional Certification
