Operations and Logistics professional with experience across retail operations, customer service, and logistics workforce management.
Started in retail as a Barista at Starbucks, building strong customer service, efficiency, and attention to detail in a fast-paced environment. Progressed into Store Supervisor roles at Toys R Us and Sports Central, where I managed teams, handled inventory and scheduling, monitored sales performance, and ensured smooth daily store operations.
Transitioned into logistics and transportation operations with Uber Freight as a COE Specialist, supporting carriers and customers to ensure smooth pickup and delivery operations, resolving logistics issues, and maintaining service quality. Promoted to Real Time Analyst, where I currently manage workforce scheduling, service level performance, call volume monitoring, attendance tracking, and operational reporting, while supporting process improvements and operational efficiency.
Experienced in operations management, logistics coordination, workforce management, reporting, and process improvement, with a strong focus on efficiency, problem-solving, and delivering consistent operational performance.
