Hello there, I'm Kaiza from the Philippines.
I'm a Licensed Pharmacist and a HIPAA-compliant Medical Virtual Assistant with 5+ years of healthcare experience supporting hospitals, pharmacies, and US-based gastroenterology practice. Over the years, I've helped healthcare teams stay organized, respond to patients faster, and keep daily operations running smoothly. In my role as a Medical Virtual Assistant, I support providers by handling patient communications, scheduling, insurance checks, and medical documentation, so they can focus more on patient care. I regularly assist patients with insurance eligibility and coverage questions, process prescription requests and prior authorizations, and manage emails, phone calls, and faxes. I'm also experienced in patient intake, coordinating with insurance companies, handling claims issues, maintaining accurate patient records in EMR systems, and supporting providers with medication-related requests, medical documentation, and patient inquiries.
Tasks I can help you with:
Administrative support for healthcare providers
Patient appointment scheduling
Patient correspondence (phone, email, fax)
Patient intake and registration
Insurance eligibility and benefits verification
Claims processing
Claims dispute handling
Prescription request processing
Prior authorization submissions
Authorization follow-up
Clinical documentation support
Medical records management
EMR/EHR updates and data entry
Insurance coordination
Managing email and online inquiries
Patient education material distribution
Calendar and email management
Patient record verification
New patient coordination
Medical transcription and documentation support
Healthcare process documentation & SOP creation
Patient record verification
HIPAA compliance on patient information confidentiality
Medical billing support
Invoicing & payment processing
Content creation for social media
Social media management
Social media audience engagement
Respond to comments and inquiries
Customer service support (phone, email, live chat, SMS)
Tools I'm proficient at:
Availity, Practice Fusion, Tebra, Athena, Cover-----------ds, Bizbox, Notion, Trello, Hubspot, Monday, Canva, Capcut, Adobe Photoshop, Framer, Meta Business Suite, Zoom, Skype, Google Meet, WhatsApp, Viber, Avaya, RingCentral, Max UC, Microsoft Teams, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Dropbox, Time Doctor, Docusign, Clockify, Hubstaff, ChatGPT, Google Gemini, CoPilot, Claude AI
My Availability
I am available to work full-time, part-time, or 10–15 hours per week depending on your business needs. I am also flexible working across U.S., Australia, UK, EU, and Canada time zones, and I’m comfortable adapting to different schedules to support your team effectively.
Invite me for an interview.
You're looking for an online assistant who understands both the administrative and clinical side of healthcare, someone who won't leave you hanging when things get tough at work. That's me. Message me today and let's chat soon to see how I can help your practice.
Microsoft Excel, Data Entry, Communication, Organization, English Proficiency, Operation Management, Patient Care, Medical Services, Medical Insurance, Warm Calling, Customer Service, Google Suite, Administrative Management, Admin Data Processing, Back Office Support, Client Relationship Management
Verified
