----------- is a highly self-motivated professional with nearly two decades of experience in the BPO industry. He is creative, logical, and values continuous improvement, and is a proud member of the International Institute of Business Analysis (IIBA).
----------- began his career as an IT Assistant for the United Nations High Commissioner for Refugees (UNHCR) while still in college. He then worked as a technical support representative at Convergys Philippines, handling the AT&T account (Telco).After four years at Convergys,
----------- joined TPG Telecom (Orchid Cybertech Services Inc) as a Level 1 technical support staff. At TPG Telecom, he progressed through various roles, becoming a Trainer, Team Lead for Operations, Recruitment Supervisor, and Business Analyst. He currently leads the Business Analysis team, overseeing a group of six highly skilled Business
Analysts.As a Business Analyst,
----------- excels in creating project documents and other artefacts, in scheduling meetings with key stakeholders and conducting requirements elicitation workshops, ensuring clear communication and successful project outcomes. He obtained his Lean Six Sigma Yellow Belt certification in 2022 and is committed to applying his Lean Six Sigma and Business Analysis skills to every
----------- his leisure time,
----------- enjoys shooting video montages and playing the guitar. Music inspires him, and photography keeps him grounded.
