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CUSTOMER SERVICE HEALTH ADVOCATE
A highly organized and detail-oriented professional with over three years of experience in administration and human resources, coupled with expertise in virtual assistance, social media management, and customer service. Passionate about efficiency, time management, and delivering excellent support, I thrive in dynamic environments that require multitasking and problem-solving. Currently working as an Operations Customer Expert at Healtnet, I am actively seeking a full-time home-based opportunity where I can leverage my skills in administration, customer support, and digital marketing.
Skills & Expertise
Administration & HR: Scheduling, correspondence, record-keeping, office management, employee benefits, payroll, and paperwork handling.
Virtual Assistance (7 months experience): Calendar management, email handling, lead generation scrubbing, and ad hoc tasks.
Customer Service (8 months at Healtnet): Assisting clients, resolving concerns, and providing excellent customer support.
Social Media Management: Creating logos, brand boards, social media audits, content calendars, and designs using Canva.
Computing & Technical Skills: Proficient in Microsoft Word, Excel, and PowerPoint, with strong digital communication skills.
Time Management & Organization: Ability to meet deadlines while balancing multiple responsibilities.
Professional Experience
Operations Customer Expert | Healthnet (Current, 1 year 5 months)
Provide customer support, resolve inquiries, and ensure client satisfaction.
Manage customer interactions efficiently while maintaining high service quality.
Virtual Assistant | (7 months)
Handled email management, scheduling, and administrative support.
Conducted lead generation scrubbing and coordinated meetings.
Administration Assistant |(2 years)
Managed office operations, including scheduling appointments and maintaining records.
Assisted in HR functions such as payroll processing and employee benefits.
Social Media Manager | Freelance
Designed social media content, created brand boards, and conducted audits.
Developed and maintained content calendars for consistent online engagement.
Education & Certifications
Bachelor Graduate
Additional Information
Passionate about travel, nature, and motorcycle riding, frequently exploring Mindanao.
Holds a valid driver’s license and enjoys long-distance motorcycle travel.
Verified
