E-commerce Customer Support| Shopify VA|Klarna Dispute Manag

Hi, I'm Angel!

I help e-commerce and online businesses manage customer support and resolve Klarna disputes efficiently. With experience in team management and over four years in customer service, I specialize in email and chat support, dispute handling, and customer-focused problem resolution. I bring strong communication, empathy, and attention to detail to ensure smooth operations and positive customer outcomes. Over the past year, I have honed my expertise in managing a team, where my responsibilities included monitoring tea-----------mbers, offering support, and ensuring timely delivery of reports. This role has enabled me to develop a keen understanding of team dynamics and the importance of effective communication.My experience extends beyond team management, as I have also spent four years in the customer support sector. Here, I've excelled in providing exceptional customer service, primarily through email and chat channels. This experience has taught me the value of patience, empathy, and problem-solving in dealing with a diverse range of customer inquiries and challenges.