I am an experienced administrative and customer service professional with a solid background in admin support, coordination, lead generation, and client communication. With over three years of experience across different industries, I have developed a strong skill set in managing tasks, streamlining operations, and maintaining excellent client relationships through various digital tools and platforms.
As an administrative assistant for Plentific for one year, I managed a wide range of job requests, coordinated workflows using Trello, communicated effectively with tea-----------mbers through Skype, and kept track of projects and documentation in Notion. This role required precision, time management, and the ability to juggle multiple tasks while ensuring everything stayed on schedule.
I also worked as a coordinator for two years, where I was responsible for organizing and updating Google Sheets, checking and verifying invoices, and ensuring smooth communication between internal teams. This role helped me strengthen my organizational skills and develop a sharp eye for detail and accuracy.
I also worked in customer service for a locksmith and garage door company, where I use Workiz to manage bookings, dispatch jobs, and update service records. I handle client communication via WhatsApp and process invoices through Square. I take pride in delivering quick and reliable customer support, ensuring all clients feel heard, assisted, and satisfied.
I have valuable experience in lead generation. I conduct thorough searches for potential clients, reach out through personalized messages, and maintain consistent follow-ups. I send detailed updates using Loom, making it easier for prospects to understand our services. I also use Slack for team communication and status updates. I conducted lead and data research using tools such as ZoomInfo, LinkedIn, Yelp, and BBB to obtain accurate contact details and company information. This experience has enhanced my attention to detail and ability to handle structured data with accuracy, which I believe will be an asset in fulfilling your lead sourcing requirements.
This role has sharpened my communication, research, and client-handling skills, helping me contribute effectively to growth and outreach efforts.
Overall, I bring a proactive, reliable, and tech-savvy approach to every role I take on. I'm passionate about supporting teams, improving systems, and building strong connections with clients to help drive success and efficiency in any work environment.
