Experienced workforce professional skilled in roster creation, data analysis, and reporting. As a Workforce Analyst, I excel in ensuring staffing requirements are met, identifying business opportunities through trend analysis, and communicating findings to stakeholders. Prior roles include handling termination requests and roster changes as a Workforce Administrator, real-time monitoring of call queues as a Real-Time Analyst, and addressing customer concerns in various capacities. My background also includes training assistance and research evaluation, showcasing a diverse skill set for strategic workforce management.
